Privacy Policy

Last Updated: January 2025

1. Introduction

Eduhub Solutions LLC ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our SaaS applications.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, company name

• Payment Information: Processed securely via Stripe (we don't store card details)

• Usage Information: Features used, preferences, settings

• Support Communications: Emails, chat messages, support tickets

2.2 Automatically Collected Information

• Device Information: Browser type, operating system, IP address

• Usage Analytics: Features accessed, time spent, click patterns

• Performance Data: Error reports, load times, system performance

• Cookies: Session cookies for authentication, preference cookies for settings

3. How We Use Your Information

We use collected information to:

• Provide and maintain the Services

• Process payments and send invoices

• Send service updates and security alerts

• Respond to support requests

• Improve our Services through analytics

• Comply with legal obligations

• Prevent fraud and abuse

4. Data Sharing and Disclosure

We do not sell your personal data. We share information only:

• With service providers (Stripe for payments, email services for communications)

• When required by law or legal process

• To protect our rights and safety

• With your explicit consent

• In connection with a business transfer or acquisition

5. Data Security

We implement industry-standard security measures including:

• Encryption in transit (SSL/TLS)

• Encryption at rest for sensitive data

• Regular security audits

• Access controls and authentication

• Regular backups

6. Data Retention

• Account data retained while account is active

• Deleted accounts: data removed within 90 days

• Backup retention: 30 days

• Legal compliance data: as required by law

7. Your Rights

You have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion (subject to legal requirements)

• Export your data

• Opt-out of marketing communications

• Lodge complaints with supervisory authorities

8. GDPR Compliance (For EU Residents)

• Legal Basis: Contract performance, legitimate interests, consent

• Data Controller: Eduhub Solutions LLC

• EU Representative (Article 27): [To be appointed]

• Cross-border Transfers: Standard contractual clauses where applicable

• Data Processing Addendum: Available at [website]/dpa

• Sub-processors List: Available at [website]/sub-processors

9. CCPA Compliance (For California Residents)

California residents have additional rights including:

• Right to know what personal information is collected

• Right to delete personal information

• Right to opt-out of sale (we don't sell data)

• Right to non-discrimination

10. Cookies and Tracking

• Essential Cookies: Required for authentication and security

• Analytics Cookies: Used to improve Services (can be disabled)

• Third-party Cookies: Limited to payment processing and support tools

• Cookie Consent: Where required by law (EU/UK), we display a cookie consent banner and honor user preferences

• Manage preferences through browser settings or our cookie banner

11. Third-Party Services

Our Services may integrate with:

• Stripe (payment processing)

• Google Analytics (usage analytics)

• Marketplace platforms (Chrome, Shopify, Slack) Each has their own privacy policies

12. Children's Privacy

Our Services are not directed to individuals under 16. We do not knowingly collect data from children.

13. Changes to Privacy Policy

We may update this policy periodically. Material changes will be notified via email or in-app notification.

14. Contact Information

For privacy concerns or requests:
Email: privacy@eduhubsolutions.io
Data Protection Officer: info@eduhubsolutions.io

Eduhub Solutions LLC
Trade License No: 2326648.01
Registered Address:
SHAMS Free Zone
Sharjah, United Arab Emirates